Support

Redknee treats the first sale to a new customer as the beginning of a long-term relationship. A key part of this relationship is the post-sale support we provide to each customer - support that is tailored to each customer's unique requirements.

GTAC – Global Technical Assistance Centers

Redknee’s Global Technical Assistance Centers (GTAC) provide effective carrier-grade product support designed to meet our customers' highest standards of systems reliability and availability. Our specially trained technical support teams are highly skilled and multi-functional with expertise spanning our entire product line, professional services and underlying databases, operating systems and networks.

GTAC interfaces with the different internal parts of the Redknee organization to streamline the communication of issue/problem resolution. GTAC also liaises with Redknee Product Managers to drive product improvement. The GTAC team is absolutely committed to delivering on the Service Level Agreements we sign with our customers, with objectives to exceed customer expectations.

Locations

Redknee's GTAC Centers of Excellence are strategically located in Toronto, Canada, Reading, UK and Pune, India to ensure optimum support for our global customer base.

Trouble Tickets

Redknee’s easy-to-use web based trouble ticket system allows Redknee customers to report issues and access operation guides 24x7. This allows our customers to be notified and gain access to updates in real time, enhancing communication and allowing for quick resolution on any issues.