Learning Services

Redknee is committed to teaching and empowering customers to optimally use Redknee products. Redknee's professional Training team delivers high quality, insightful training that is essential to the ongoing success of our customers' networks. Our goal is to help customers deliver services today, and effectively plan for the future, by taking advantage of evolving trends and staying ahead of technological change.

Our learning services department delivers state-of-the-art programs that use timely course development methodologies and delivery techniques. We provide training for all groups associated with system installation, maintenance and operational support by using a modular approach, covering product knowledge and core competencies associated with each product. Each training course is designed to reinforce specific learning objectives and provides opportunities for informal review at appropriate intervals. A variety of delivery strategies contribute to the involvement and interest of all participants.

Our Packages

Redknee offers training in standard, 'train the trainer' and customized packages. Standard packages that cater to team functions are offered by default, however train the trainer or customized training to capture your specific environment can be provided if this service better fits your needs. We compliment our standard courses with practical and relevant scenario-based workshops to supplement the course learning objectives and develop your team into specialists. Ultimately, our training is meant to offer our customers competency in soft skills, technical skills and operational best practices to get your teams up-and-running right away.

Our Audience

The courses are divided into levels in terms of the materials provided; therefore target audiences may differ for many courses. For example, the technical courses we provide may be targeted at audiences with an IT background, whereas the overview courses are targeted for the general audience. Please check with a sales representative for course details.

Our Process

Redknee onsite training is geared towards the convenience, practicality and overall effectiveness of training delivery using a combination of written and verbal material in a comprehensive learning environment. Redknee works directly with the assigned training prime to ensure all preparations are made beforehand.