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Case Studies

T1 Mexican CSP Case Study

In anticipation of legislative changes in the telecommunications sector, this Tier 1 Communications Service Provider (CSP) wanted a platform to launch a new MVNO service for the local market. Following the launch of in the inaugural MVNO on its existing systems, the CSP realized that it needed a more agile platform with multi-tenant support, predefined templates to ensure quick time to market but also the flexibility to change price plans and launch promotions in real-time.

Redknee with its unique cloud-based modular design, full multi-tenant support and proven Tier-1 capabilities could deliver exactly what our customer needed. The omni-channel suite of care applications included web self-care, Facebook self-care, dealer portal and CRM and offered real-time upsell, promotion and campaign capabilities.

Now that Redknee’s new agile platform that enables the quick launch of new MVNO’s, real-time billing, customer care and campaigns capabilities to support existing an new subscribers, the CSP can now concentrate on launching several MVNO’s in the local market over the coming years. Read Now>

Vodacom Group and Redknee Case Study

To maintain its market leading position and to deliver on its strategic goals, Vodacom needed to provide innovative services and offerings with cost controls and simplified pricing structures for subscribers to easily adopt.

Vodacom announced that it was going to launch the Vodafone Passport, an international roaming solution, on the Vodacom Group network, which required a flexible charging solution. Read how Vodacom launched the new solution that has enabled the service provider to generate new revenue streams, increase profitability and improve the customer experience. Read Now>


Vattenfall Case Study

Vattenfall is a power supply company operating throughout Europe. Vattenfall Europe Innovation GmbH saw an opportunity to create sustainable energy solutions that generate new business activities, including an intuitive self-care tool.

Redknee helped Vattenfall to use advanced smart metering and communication infrastructure to manage their tariffs, visualize consumption and enable the creation of tailored offers in real-time. Read Now>


Enable Modern Business Applications:
Redknee Utility Suite - Moving the solution to the Cloud

When Microsoft and Oracle announced a partnership that made it easier to run Oracle software in Windows-based environments, Redknee was one of the first customers to move its Oracle- based application, the Redknee Utility Suite, to Microsoft Azure. With the move, Redknee removed the cost and deployment-time barrier for customers who wish to use its product. It also provides nearly limitless scalability to utilities as their data volumes grow. With a cloud- based offering, Redknee can also more easily deploy its product in any part of the world. Read Now>



A Powerful Partnership for Growth
Digicel Pacific is the fastest growing operator in the South Pacific region, with its operations in Samoa, Papua New Guinea, Fiji, Vanuatu, Tonga and Nauru - all launched within just 24 months.

Digicel entered a very distinct market with a distributed and remote geographical presence. Because of this it had unique billing and customer care needs. Additionally, they were battling incumbent opposition so needed to differentiate itself and provide premium service from day one.

Find out how Digicel Pacific successfully launched in six markets within 24 months and todays provides coverage to nearly 100% of the islands population. Read Now >


Orange Romania Case Study

Orange Romania is the biggest network operator in Romania with 10.5 million subscribers or a market share of approximately 40%. With subscriber numbers increasing Orange started to think about a new customer self-care strategy to improve customer service and maintain cost efficiency.

A self-care system was created to benefit both the pre- and post-paid customers with access to be very convenient and differentiable services. Read Now>


Interconnect and Content Management
The second largest communications company in Indonesia, Indosat is a global leader in offering mobile users diverse and exciting content. With over 200 content providers delivering compelling entertainment, games and other mobile content, they have been very successful in capitalizing on the promise of 3G. However, the explosive growth in 3G content services challenged the organization.

Learn how Indosat met their objective for operational gains, and saved money through increased efficiency. Utilizing Redknee’s Settlement solution, disputes are resolved in record time due to faster access to events and more detailed tracking and reports are managed in a timely and resourceful manner. Read Now >


TIM Brazil Case Study

It comes as no surprise that Brazil has one of the largest subscriber bases in the world, of which the majority (80%) are prepaid customers. 

TIM wanted to expand its prepaid voucher system, and create a more efficient system for its complex network of distributors and thousands of resellers that sell and manage pre-paid top-ups on a daily basis. Read Now>


Accelerating Data Growth Strategy:
A Case Study with a Leading Tier 1 CSP in APAC

A leading Tier 1 national communications service provider (CSP), and one of the largest mobile operators in APAC providing telephony and mobile broadband services to over 147 million customers, was looking to better support its 80+ million mobile subscribers with advanced 3G data services. Operating in a highly competitive and fragmented market the Tier 1 CSP required a solution that would reduce its operating costs and simplify its operations to enable it to cater to subscriber demands for more data and value-added services.

In order to boost its data subscribers adoption, generate new revenue streams and strengthen its market position, the Tier 1 CSP needed a next generation, convergent real-time charging, rating and billing solution that would provide the flexibility and scalability to allow it to deliver advanced data services faster to the market.

Learn how this leading Tier 1 CSP is accelerating its data growth strategy by providing cost-effective tariff options and delivering an advanced and personalized customer experience to drive customer satisfaction and increase loyalty of its 80+ million mobile subscribers. Read Now >

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