Case Studies

	The Value of Change and the Evolving Business Model i-wireless was partnered with multiple external vendors to oversee its billing and rating platforms and customer care operations in an effort to keep cost structures low. This cost structure proved to be costly and limited the company’s ability to quickly and easily make changes to its rate plan offerings or loyalty initiatives. To address these challenges, i-wireless purchased and implemented Redknee’s convergent billing solution enabling the company to easily launch targeted promotions to its subscribers in days instead of weeks. Find out how implementing a convergent billing solution enabled i-wireless to drive profitability and grow market share in a competitive US wireless market. Read Now >

	Zain Kuwait’s Mobile Broadband ServiceFollowing the successful launch of Kuwait’s first national wireless broadband service in 2006, Zain was looking for opportunities to bring mobile Internet connectivity to all of its subscribers in order to maximize its data revenues. In order to bring its subscribers the enhanced customer experience it wanted, Zain Kuwait would need to change its business model, which flipped the old world of pricing in ‘bits and bytes’ on its head, and instead brought pricing into relevant packages that subscribers could easily understand and trust. Learn how Zain Kuwait launched easy-to-use price plans, successfully targeted market segments and is effectively managing a phenomenal 500 per cent growth rate in mobile data on its network. Read Now >

A Powerful Partnership for Growth
Digicel Pacific is the fastest growing operator in the South Pacific region, with its operations in Samoa, Papua New Guinea, Fiji, Vanuatu, Tonga and Nauru - all launched within just 24 months.

Digicel entered a very distinct market with a distributed and remote geographical presence. Because of this it had unique billing and customer care needs. Additionally, they were battling incumbent opposition so needed to differentiate itself and provide premium service from day one.

Find out how Digicel Pacific successfully launched in six markets within 24 months and todays provides coverage to nearly 100% of the islands population. Read Now >

Interconnect and Content Management
The second largest communications company in Indonesia, Indosat is a global leader in offering mobile users diverse and exciting content. With over 200 content providers delivering compelling entertainment, games and other mobile content, they have been very successful in capitalizing on the promise of 3G. However, the explosive growth in 3G content services challenged the organization.

Learn how Indosat met their objective for operational gains, and saved money through increased efficiency. Utilizing Redknee’s Settlement solution, disputes are resolved in record time due to faster access to events and more detailed tracking and reports are managed in a timely and resourceful manner. Read Now >