Turnkey Converged Billing
With new customer demands, new service offerings and increasing competition, Operators need flexible billing solutions to match their changing business strategies. Redknee’s Turnkey Converged Billing (TCB) is a customer experience management solution that delivers centralized business intelligence and a full suite of billing capabilities to operators around the globe.
TCB goes beyond traditional billing and works as a merchandising platform that optimizes and improves the overall subscriber service experience – enabling operators to manage partner relationships, quickly roll out new services, and deliver targeted, real-time promotions to their subscribers.
From store-front provisioning, to real-time rating, charging, billing, customer care and invoicing,TCB addresses the full spectrum of an Operator's billing requirements. TCB provides the tools to deliver a more advanced and personalized user experience to subscribers, helping operators to remain competitive and ahead of the curve.
True Convergence
Redknee’s TCB supports prepaid, post-paid, and hybrid subscribers, as well as any type of access technology, including wireless and wire-line, broadband, satellite and WiMAX. This solution helps to reduce operating and capital expenses by allowing operators to consolidate their billing ‘silos’ onto one convergent solution and quickly roll out new services.
A Centralized Solution for Today’s Operators
TCB centralizes valuable subscriber data onto one enhanced database that is accessed through a comprehensive customer relationship management (CRM) tool, enabling operators to quickly solve customer care issues and offer flexible pricing and subscriber centric services such as cross-service bundles and loyalty ‘points’, as well as identify up-sell opportunities and deliver real-time promotions.
Enhanced Promotions and Partner Management
Redknee’s converged solution provides operators with a framework that uses advanced reporting and subscriber data management to help operators reach out to their customers individually, through targeted promotions and real-time initiatives that are relevant to individual subscriber's needs. TCB’s powerful partner management tools allow operators to enhance their content offerings and manage revenue share programs. TCB also fully supports MVNO and MVNE relationships.
