One Call Resolution
Redknee One Call Resolution is a unique customer care solution with a single, intuitive interface that improves customer satisfaction and retention by allowing customer care agents to resolve problems quickly and efficiently - reducing handoffs and customer hold times, while improving customer satisfaction. In fact, studies have shown that a customer who has had a technical support problem that has been quickly and efficiently resolved is 4 times more loyal than a customer who has never had a technical support issue to begin with.
Faster Call Resolution and Reduced Call Handling Time
Redknee One Call Resolution consolidates subscriber data from multiple sources, providing care agents with access to the real-time network and provisioning information needed for fast and efficient issue resolution. Customer care agents are empowered to quickly change or fix a subscriber’s provisioned settings, fixing errors or discrepancies before they become customer issues. One Call Resolution is a proven solution with a single integrated platform that readily connects to multiple network elements, across multiple access technologies, while supporting a large number of interfaces.
Increased Customer Satisfaction
Achieve world class customer service performance, satisfaction, and leadership, and increase the return on investment of your existing CRM solutions by adding Redknee One Call Resolution to your network today.
With One Call Resolution, network operators have the power to improve the quality and efficiency of Customer Care.
