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Ensuring Profitability While Aligning with Customer Demand: Next Generation Policy Management

May 30, 2012 11:00 AM | Category: Policy Control,  | by Redknee

Driven by the need for marketing departments to provide subscribers with an improved data experience and to monetize the service provider’s network investments, we are seeing a rise in new data rate plans.  In most markets, the unlimited data plans of yesterday are diminishing as service providers contend with these increased demands on their networks. Alternative options popping up are tiered plans that charge by the megabyte or gigabyte but are met with confusion and a reluctance to buy more.
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The Rise of Billing as a Service

May 22, 2012 7:00 AM | Category: | by Redknee

In today’s economy, communications service providers (CSPs), in their never ending search for ways to reduce costs and streamline operations, are looking to the cloud to help manage some of their most critical back office requirements. 

Even retail CSP billing systems, which have traditionally been made up of large and complex suites of services that require costly upkeep and a team of specialists to maintain, are now moving to a more nimble and cost effective route of a cloud offering.  CSPs are looking at different options of leveraging cloud billing to fulfill their business needs. These include: Billing as a Service (BaaS), Managed Services and Private cloud-based billing solutions
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The Role of Social Media to Drive Down Costs and Increase Loyalty Heats Up

May 16, 2012 9:00 AM | Category: Happier SubscribersBetter Services,  | by Redknee

Why service providers should assess the role of social media today.
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