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How to Deliver the Digital Transformation Promise

November 2, 2016 11:46 AM | Category: Better Services,  | by Melahat Elis

On October 13-14 the annual ETIS event – a global Community Gathering - took place in Zagreb, Croatia. This year was the 25th anniversary and more than 160 participants attended, more than in recent years. The theme of this year’s event was ‘Delivering the Digital Transformation Promise’.

ETIS truly delivered on its promise for being the trusted forum for sharing knowledge, by creating an open atmosphere for discussion. Redknee followed this tradition of sharing and presented jointly with Hrvatski Telecom, the local Croatian affiliate of the Deutsche Telekom Group. The presentation discussed why the modernization of their convergent charging solution was necessary, how the upgrade was performed and new use cases for newly created business segments. Redknee highlighted how the new solution could help charging new application areas including the Internet of Things (IoT). The shared examples are based on Redknee’s expertise in current engagements in smart home system, healthcare services, in-vehicle services and prepaid energy services.

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Enjoy streaming with no limits, really?

November 24, 2015 8:09 PM | Category: Better ServicesSubscriber Analytics,  | by Melahat Elis

Over the last few years we have seen an explosion in OTT mobile entertainment options with many of mobile entertainment companies investing in marketing by operators. As streaming of entertainment has become more common, the reality is that consumers often don’t realize how fast their data packages can be consumed. Any operator that overcomes this flaw is put in the spotlight. It was no surprise that T-Mobile US’ launch of Binge On™ created a lot of attention, promising free video streams for subscribers of 24 OTT providers among them HBO, Hulu, Netflix, SHOWTIME, Sling TV, STARZ, and WatchESPN. John Legere, the T-Mobile CEO, even said that no one pays, not the customers nor the video streaming services. Is the streaming of content of these OTT providers indeed limitless and without anyone paying for it? Is this the start of a new era of mobile entertainment – an era when we can truly access entertainment anywhere at any time?


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Our connected future

October 15, 2015 10:10 AM | Category: Happier SubscribersBetter ServicesSubscriber Analytics,  | by Dr. Ralf Guckert

Connectivity is bound to define this era. While we dream of a connected world and see science-fiction scenarios play out in the movies, the pace and adoption of innovative technology is fast. Even the way we use technology is changing, we are becoming smarter and more efficient – a characteristic set to influence every part of our lives in the years to come.


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Here I Go Again

August 25, 2015 7:26 AM | Category: Better ServicesPolicy Control,  | by Jens Voigt

This could be the title song for the third TM Forum survey on Real-time Convergent Charging (RTCC) and Policy, which includes a nice infographic that summarizes the survey’s results. Upon first look it confirms all of the topics the industry has been discussing for the last few years. The survey found that 93% of all surveyed believe failing to implement convergent real-time charging and policy to be detrimental to communication service providers (CSPs). It also found that greater than 50% of CSPs are already halfway through their implementation. Moreover, 85% of respondents agree that real-time charging and policy should be integrated. These revelations are not exactly surprising if you have followed the industry in recent years.


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Smart Energy

February 28, 2015 10:41 AM | Category: Happier SubscribersBetter Services,  | by Michaela Radman

In light of our recent announcement supporting Digicel’s efforts in offering prepaid electricity to residents and business owners in Papua New Guinea, we would like to enlighten our readers on a goal we are focusing on in the long-term. 

This partnership with Digicel, a leading global group mobile network operator, redefines Redknee as far more than a leading provider of real-time monetization and subscriber management software. We are innovators and leading the way on furthering global digital progress. This advanced business model will not only generate new revenue streams for CSPs, but also lend the option of convenient, alternate access for energy customers purchasing electricity via their mobile phones through Digicel’s network. 

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Looking Beyond … To the Connected Customer Experience

June 5, 2014 11:43 AM | Category: Happier SubscribersBetter Services,  | by Jim DeMarco

At this year’s TM Forum Live!, Redknee was proud to showcase our longstanding strategic partnership with Microsoft to highlight the live-time nature of the Connected Customer Experience in this new world, including:
-Connected retail engagements, leveraging Redknee’s Unified Retail software, featuring Microsoft Dynamics Point of Sale and Dynamics AX Retail Server, to show a best practices approach enabling customers to link seamlessly their online shopping experience with their in-shop experience.
-Social customer engagement, showing Redknee Unified BSS and Microsoft Power BI business intelligence tools to link real-time campaign management with social networking tools for a more social, dynamic customer interaction.
-Real-time transaction processing, featuring Redknee’s Connected Suite, running on the Microsoft Azure cloud to support real-time charging and policy decisions for connected devices in the Internet of Things.

The focus on customer experience stems from a rather simple paradigm, one which is obvious in the retail world but which has unfortunately been lost in the telecoms space for many years: the customer is in control of their own destiny.


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Looking Beyond - Net Neutrality and Content Monetization

May 18, 2014 7:17 AM | Category: New RevenuesHappier SubscribersPricing InnovationBetter ServicesPolicy Control,  | by Jim DeMarco CTO

Are all packets created equal? The European Commission and the FCC disagree starkly on this question. While the EC has proposed to the European Parliament a very strict reiteration of net neutrality, in the States the FCC, guided by a federal appeals court, has indicated it will modify its regulations to support major broadband providers as they strike deals with over-the-top (OTT) content providers like Netflix for premium access to content.

The EC approach draws a bright line: all internet traffic is equal, no exceptions other than urgent content like medical information sharing that wouldn’t otherwise be publicly available. The FCC’s proposed new approach is far more nuanced: premium content can be given premium access, for a price to be paid either by the consumer or by the content provider, allowing certain consumer-saving restrictions that prevent CSPs from blocking any legal content or acting in any “commercially unreasonable” or discriminatory manner. Illegal content, as always, can be blocked. Within days of the FCC’s proposed changes, Netflix had struck deals with Comcast and later Verizon that will, in the end, allow Netflix to sponsor a guaranteed higher bandwidth for its premium video services to Verizon and Comcast customers. At the same time, Netflix has hedged its bets by signing on to an open letter from most of the largest tech companies protesting the FCC’s net neutrality plan .

This is not an esoteric debate over interconnect fees or even how the structure of the Internet will evolve. If net neutrality shifts as the FCC proposes, the implications for end consumers will be enormous. For CSPs, monetizing this fundamental shift will be mission-critical; old bundle-based subscription models just won’t apply.
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