In 2015, a one in a 100 year flood hit a leading Tier 1 operator, the deluge exceeded normal monthly precipitation by more than three times affecting millions of people and caused damage to local infrastructure. The Tier 1 operator experienced flooding to its main datacenter. The region around the affected datacenter experienced power cuts, limited fuel supply and transportation lasting several weeks.
This case study looks at how Redknee was able to help the Tier 1 operator maintain business continuity by switching over operations to a backup site. The backup site continued to service 25 million affected customers without difficulty while local infrastructure was disrupted by the flood.
MGI’s client, Gamcel, is a government owned mobile operator in Gambia, a small but surprisingly competitive market. The competitive nature of the market meant that Gamcel needed to shorten lead times, improve customer support services and offer more innovative bundles to remain competitive. Following a competitive bidding process, Redknee was selected to modernize and transform Gamcel’s BSS solution.
Redknee’s solution offered modern monetization and subscriber management capabilities including real-time rating and charging, convergent billing, invoice generation, CRM, web self-care and a self-activation portal. It also included other capabilities offering greater flexibility and efficiency such as voucher management, inventory management and reseller capabilities.
This case study explores the BSS transformation process to install and integrate the Redknee solution into Gamcel’s existing IT infrastructure to streamline operations and offer greater efficiency, while improving time to market and the ability to manage more innovative and complex customer services to generate competitive advantage.
Service providers are gearing up to offer a broader array of digital products and services and tap into new markets. The introduction of virtualized, elastically scalable online charging systems will be key to future success. Delivering the utmost in operational agility, network function virtualization (NFV) architectures provide the platform for real-time BSS and other cloud-based software applications.
With NFV, operators can instantly add needed functionality and/or capacity to support not just new services, but also new revenue streams.
This case study illustrates the benefits of integrating online charging as a critical component of a NFV architecture. Online Charging Systems need to become a part of virtualized networks, their flexibility and responsiveness must match the flexibility of the network that is generating chargeable events.
A leading T1 APAC communications service provider was looking to differentiate itself in a fiercely competitive APAC market. Increasing market share required the company to use a combination of aggressive growth tactics including the launch of 4G/LTE. The client turned to Redknee for its multi-tenant convergent charging and policy solution, Redknee Unified pre-integrated with Redknee PCS, in order to successfully execute their multi-pronged growth strategy, which included launching VoLTE services, creating new innovative data bundles, and launching an MVNE business.
Digitel Venezuela is a public owned operator serving more than 5 million mobile, fixed and Internet subscribers. To increase its market position Digitel Venezuela needed to create a strong competitive advantage in a very competitive market, to do this Digitel partnered with Redknee. Redknee transformed Digitel’s business by delivering an agile, flexible and scalable converged charging and billing solution to support its aggressive growth plans.
Vattenfall is a power supply company operating throughout Europe. Vattenfall Europe Innovation GmbH saw an opportunity to create sustainable energy solutions that generate new business activities, including an intuitive self-care tool.
Redknee helped Vattenfall to use advanced smart metering and communication infrastructure to manage their tariffs, visualize consumption and enable the creation of tailored offers in real-time.
In anticipation of legislative changes in the telecommunications sector, this Tier 1 Communications Service Provider (CSP) wanted a platform to launch a new MVNO service for the local market. Following the launch of in the inaugural MVNO on its existing systems, the CSP realized that it needed a more agile platform with multi-tenant support, predefined templates to ensure quick time to market but also the flexibility to change price plans and launch promotions in real-time.
Redknee with its unique cloud-based modular design, full multi-tenant support and proven Tier-1 capabilities could deliver exactly what our customer needed. The omni-channel suite of care applications included web self-care, Facebook self-care, dealer portal and CRM and offered real-time upsell, promotion and campaign capabilities.
Now that Redknee’s new agile platform that enables the quick launch of new MVNO’s, real-time billing, customer care and campaigns capabilities to support existing an new subscribers, the CSP can now concentrate on launching several MVNO’s in the local market over the coming years
To maintain its market leading position and to deliver on its strategic goals, Vodacom needed to provide innovative services and offerings with cost controls and simplified pricing structures for subscribers to easily adopt.
Vodacom announced that it was going to launch the Vodafone Passport, an international roaming solution, on the Vodacom Group network, which required a flexible charging solution. Read how Vodacom launched the new solution that has enabled the service provider to generate new revenue streams, increase profitability and improve the customer experience.
When Microsoft and Oracle announced a partnership that made it easier to run Oracle software in Windows-based environments, Redknee was one of the first customers to move its Oracle- based application, the Redknee Utility Suite, to Microsoft Azure. With the move, Redknee removed the cost and deployment-time barrier for customers who wish to use its product. It also provides nearly limitless scalability to utilities as their data volumes grow. With a cloud- based offering, Redknee can also more easily deploy its product in any part of the world.
Digicel Pacific is the fastest growing operator in the South Pacific region, with its operations in Samoa, Papua New Guinea, Fiji, Vanuatu, Tonga and Nauru - all launched within just 24 months.
Digicel entered a very distinct market with a distributed and remote geographical presence. Because of this it had unique billing and customer care needs. Additionally, they were battling incumbent opposition so needed to differentiate itself and provide premium service from day one.
Find out how Digicel Pacific successfully launched in six markets within 24 months and todays provides coverage to nearly 100% of the islands population.
Orange Romania is the biggest network operator in Romania with 10.5 million subscribers or a market share of approximately 40%. With subscriber numbers increasing Orange started to think about a new customer self-care strategy to improve customer service and maintain cost efficiency.
A self-care system was created to benefit both the pre- and post-paid customers with access to be very convenient and differentiable services.
The second largest communications company in Indonesia, Indosat is a global leader in offering mobile users diverse and exciting content. With over 200 content providers delivering compelling entertainment, games and other mobile content, they have been very successful in capitalizing on the promise of 3G. However, the explosive growth in 3G content services challenged the organization.
Learn how Indosat met their objective for operational gains, and saved money through increased efficiency. Utilizing Redknee’s Settlement solution, disputes are resolved in record time due to faster access to events and more detailed tracking and reports are managed in a timely and resourceful manner.
It comes as no surprise that Brazil has one of the largest subscriber bases in the world, of which the majority (80%) are prepaid customers.
TIM wanted to expand its prepaid voucher system, and create a more efficient system for its complex network of distributors and thousands of resellers that sell and manage pre-paid top-ups on a daily basis.
A leading Tier 1 national communications service provider (CSP), and one of the largest mobile operators in APAC providing telephony and mobile broadband services to over 147 million customers, was looking to better support its 80+ million mobile subscribers with advanced 3G data services. Operating in a highly competitive and fragmented market the Tier 1 CSP required a solution that would reduce its operating costs and simplify its operations to enable it to cater to subscriber demands for more data and value-added services.
In order to boost its data subscribers adoption, generate new revenue streams and strengthen its market position, the Tier 1 CSP needed a next generation, convergent real-time charging, rating and billing solution that would provide the flexibility and scalability to allow it to deliver advanced data services faster to the market.
Learn how this leading Tier 1 CSP is accelerating its data growth strategy by providing cost-effective tariff options and delivering an advanced and personalized customer experience to drive customer satisfaction and increase loyalty of its 80+ million mobile subscribers.
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