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Redknee Nominated for TM Forum Excellence Award

Redknee’s Converged Billing and Customer Care Solution Receives Industry Recognition
TORONTO – March 27, 2013 Redknee (TSX:RKN), a leading provider of business-critical billing and charging software and solutions for communications service providers, is pleased to announce that its real-time converged billing and customer care solution, TCB, has been nominated at the TeleManagement Forum (TM Forum) Excellence Awards. The TM Forum Excellence Awards recognize the global leaders in communications and acknowledge the contribution they make to advancing innovation in the telecoms industry. Selected by members of the TM Forum, which includes 900 of the industry’s most innovative service providers, vendors and systems integrators, the Solution Excellence Award is awarded to the supplier of solutions that has demonstrated exceptional cost reductions and efficiency improvements it has delivered to the business operations of communication service providers.

Available on-premise, via the cloud or as a Software-as-a-Service offering, Redknee’s market-leading solution enables communication service providers to achieve the benefits of an end-to-end, converged billing and customer care platform, fulfilling the billing needs for mobile, cable, fixed, ISP/broadband and multi-play services and all customer payment types.  TCB enables Tier 1 operators to launch sub-brands, mobile virtual network operators (MVNOs) and mobile virtual network enablers (MVNEs) to accelerate growth, and communication service providers (CSPs) to enhance their competitive advantage. It includes self-activation and dealer portals to quickly create, activate and manage subscriber accounts, and integrated policy controls ensuring consistent service delivery and the ability to identify data and content value to enable more creative marketing campaigns and additional revenue streams. Service providers can utilize the pre-integrated advanced customer care and innovative self-care capabilities built on the Microsoft Dynamics CRM framework.

Lucas Skoczkowski, Redknee’s CEO commented:

“To be recognized by the TM Forum for the Solution Excellence award nomination is testament to our commitment to provide innovative solutions that enhance business performance and profitability. Redknee provides a complete solution that equips service providers to launch superior services that advance the customer experience, increase revenue and build a competitive advantage. This award nomination reinforces Redknee’s commitment to support communication service providers across the world through ongoing investment and innovation in real-time monetization solutions.”

Nik Willetts, chief strategy officer, TM Forum, commented:

“Our congratulations to all of the nominees for TM Forum’s Excellence Awards 2013. Our Excellence Awards not only recognize the global leaders in communications and acknowledge the contributions that take our industry in new and innovative directions, but they also highlight companies that demonstrate a strong commitment to the evolution of the industry through support, adoption and advances in TM Forum’s standards and best practices.”

A truly converged platform, Redknee’s TCB provides a 360 degree view of the customer and consolidates the data so that a service provider’s customer care, marketing and IT teams all have access to the customer’s  profile, usage and transaction information and their interactions with the service provider in real-time. Service providers are able to launch services quickly to the market, develop targeted promotions and campaigns, effectively segment markets, devise new business models and deliver effective customer support and self-care options to all subscribers. Redknee enables service providers to deliver advanced charging transparency and flexible self-care options to its customers as well as real-time promotions, enhanced customer care and loyalty campaigns. Redknee’s out-of-the-box platform significantly reduces capital and operational costs, lowers the investment risk and can be deployed quickly. From activation and provisioning, to real-time billing, rating, invoicing, partner management, and full customer care capabilities, Redknee’s converged billing solution expertly addresses the needs of communications service providers throughout the world’s most competitive markets.

Voting for the Solution Excellence award will open on April 8 for TM Forum members to determine the winner, which will be announced at Management World 2013. 

Visit Redknee at TM Forum Management World 2013, which is being held in Nice, France from 13-16 May, 2013.
For more information about Redknee and their solutions, please go to www.redknee.com.

Media Enquiries: media@redknee.com

About Redknee:
Redknee monetizes today's digital world. We provide a complete portfolio of mission-critical monetization and subscriber management solutions, including real-time billing, charging, policy and customer care modules, which allow Communications Service Providers to charge for things in new and innovative ways and create a unique user experience. Available on premise, cloud-based, or as a Software-as-a-Service, Redknee's low-risk, flexible solutions power more than 250 businesses across the globe. Established in 1999, Redknee Solutions Inc. (TSX: RKN) is the parent of the wholly-owned operating subsidiary Redknee Inc. and its various subsidiaries.

References to Redknee refer to the combined operations of those entities. For more information about Redknee and its solutions, please go to www.redknee.com.

For additional information please contact:

Redknee Solutions:
Michaela Radman, Corporate Communications
Michaela.Radman@redknee.com
+1 905 625 2190

Investor Relations:
Conrad Seguin
NATIONAL | Equicom
T: (416) 586-1951
cseguin@national.ca